All Collections
Pet Carer
How do I sign up to be a pet carer?
What is pet sitting?
Legal requirements for becoming a pet carer
Am I an Employee or Independent contractor?
Where should I get my police check from?
Why should I use Floofers to become a sitter or walker?
What are testimonials and how do I get them?
What if I have offences on my police check?
Do I need a license or permit to be a sitter?
Can I use my WWC as my police check?
How much money can I make as a pet sitter?
How do I sign in to my account?
Message issue/ Internet connection closed
How can I manage my availability?
Creating a great sitter profile and how will it help me?
How do I sign out of my account?
Is my sitter profile approved?
Who can see my Floofers profile?
How do I change my name in my account?
What happens once my account is verified?
How do I change my profile photo?
What can I do in ‘My account’?
How do I upload my police certificate?
Do I get to choose the types of pets I want to care for?
How do I edit my sitter profile?
How do I re-upload my photo ID?
How can I promote my business?
Why am I unable to add pets to my profile?
Why hasn't my police check been processed yet?
How do I delete or deactivate my account?
Why is my profile not appearing in the searches?
How do I set booking and pet preferences?
Can my pet carer profile get suspended?
Can I use my pet as my profile image?
Issues with the mobile app
When do I change my booking status?
How can I see reviews my clients have left for me?
How do I contact a client and find jobs?
Is there any excess on Insurance?
What services can I offer?
Can I respond to a review?
What must I do before accepting a booking?
Modifying an existing booking
How can I set my status to away?
How much should I charge for my services?
Do I send photo updates to the pet owner?
I have a cat. Can I still accept dogs?
Can I accept two different dogs who want to book at the same time?
What if I need to leave mid-booking?
Are there recurring bookings?
Can I lower my rate for customers I have a rapport or reoccurring bookings with?
How does Floofers use my personal information?
How can I make my home safe for cats and kittens?
How can I make my home safe for dogs and puppies?
What if someone makes me feel uncomfortable or uneasy?
How do I report an issue with a past stay?
Does insurance cover me if I get paid outside of the Floofers platform?
Can I just do dog walking?
How long do I walk the dog for?
I live near the beach. Can I take the dog swimming on our walk?
The dog is pulling on the lead too much
Are there any council laws I should be aware of while walking dogs?
Do I have to pick up the dog's poo on my walk?
Harness/leash requirements
Can I let the dog off-leash?
Leash reactive dogs
Can I leave the dog outside the shops while I quickly pop in?
It's too hot outside. Should I be dog walking?
What is expected of me as a dog walker?
The dog is well-behaved. Why can't I let him off-leash?