What if a cat escapes or becomes lost?

1) Contact us! We have an experienced customer support team to assist you every step of the way. Please contact us either via live chat, at +61 3 9119 3041 or email [email protected] with the subject line EMERGENCY so we can help you bring the cat home.

2) Contact the owner. The owner may know where the cat would go hide, how to get them back, or locals to help! It is important the owner is informed immediately of any situation that arises with their pet. If the owner is not answering, please contact their emergency contact. If no one answers, leave a message saying that it is urgent and spring into action of finding the cat.

3) Open a window that is safe (unless there are other animals that can get out as well) so the cat can come back inside when they feel safe to do so.

4) Conduct a thorough search of your house, backyard and neighbourhood for your cat. Notify your neighbours and ask if they can do a thorough search of their properties for the cat too.

5) Alert local animal agencies

5) Contact local Facebook community groups. Join and share the photo of the cat with your contact details on as many pages as you can around the area. Hopefully, someone will find the cat, see your post and contact you. Also, look on pages with posts about found pets- someone may already have the cat in their care and is looking for you!

6) Be persistent! Continue looking, advertising, and visiting local animal agencies to look for the cat. Many cats will hide for a long time if they are afraid, and may only be found or return home after days or even weeks so you shouldn’t give up. Make sure to stay in contact with the cat owner as they will be just as worried as you.

If you see the cat, approach it slowly and calmly. Call out to the cat and hold out a treat to coax them to you. Remain calm when reaching for them, fast movements might scare them off. Stay back and let them come to you.

Tip: Before booking, communicate with the owner about any escape routes. Ensure the owner has kept the cat's microchip details up to date and that you have developed an emergency care plan. Make sure the cat always has their collar on with their nametag and owner's phone number (if provided) and that they stay inside at all times during your care. All these factors can ensure a safe and stress-free stay!