The well-being and health of the pet is our top priority! For any health concerns, please contact the pet's owner. If the owner cannot be reached, please contact their emergency contact.
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For vet emergencies and with permission from the owner, take the pet to the nearest vet or the vet listed by the owner. If you need a vet to come directly to you, we recommend contacting Pawssum on 1300 343 580 for home vet services.

Vet emergencies may include but are not limited to:
- choking/difficulty breathing
- severe bleeding
- seizures
- eating something toxic/poisonous (e.g. chocolate, onions, rodent poison)
- car accident
- heat stroke
- fight with another animal leaving puncture wounds
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We are here to help! Please let us know of any emergency situations via live chat or calling +61 3 9119 3041 to talk with our experienced customer service team or email us at [email protected] with the subject line as 'EMERGENCY'. We will be able to answer any questions, help you stay calm, and walk you through the next steps of caring for the pet.

Tip: Speak to the owner about an emergency care plan before booking to ensure a safe and stress-free stay. Ask how they would like to be communicated if an emergency was to arise. Make sure you have written down the owner's emergency contact and veterinary contact information.