If you're worried about the support you may receive in case of an emergency, don't be! Floofers has your back & can assist you in every step of the way. For emergencies, we have an experienced customer support team ready to help when you need us via live chat, our phone +61 3 9119 3041, or via emailing [email protected] with the subject line as EMERGENCY.

Every booking is backed by our insurance, ‘The Floofs Insured’ to protect pets in the rare occasion that something goes wrong during a booked stay on the Floofers platform.

Read more about 'The Floofs Insured' here

Tip: Establish an emergency care plan with the pet owner before accepting a booking. Discuss the best method of communication (call, Whatsapp. etc), & get the details of their local vet & emergency contact in case they cannot be reached.