We'd like to say this never happens, but it can, and if it does we want you to know we are here to support you. Please report to our team via live chat or via email [email protected] if someone is making you feel uncomfortable in any way.

Here are some examples of inappropriate conversations:
​- Asking to book services outside of Floofers platform
- Asking to pay in cash
- Suspicious or vague details about their pet and/or home
- Longer hours than expected for a service
- Wanting to hire you for their own pet care business

Remember: Trust your intuition! Have a meet and greet prior to booking to ensure all parties get along well. If something feels off- simply decline the booking and report anything unusual to us.