# Floofers Help Center

> Advice and answers from the Floofers Team

## Pet Owner 

- [Is Floofers right for my pet?](https://helpcentre.floofers.com.au/en/articles/6416937-is-floofers-right-for-my-pet.md)
- [What type of pets does Floofers accept?](https://helpcentre.floofers.com.au/en/articles/6416929-what-type-of-pets-does-floofers-accept.md)
- [How do I find and contact a pet sitter or dog walker?](https://helpcentre.floofers.com.au/en/articles/6679317-how-do-i-find-and-contact-a-pet-sitter-or-dog-walker.md)
- [Do the pet carers undergo a police check?](https://helpcentre.floofers.com.au/en/articles/6416923-do-the-pet-carers-undergo-a-police-check.md)
- [Do the pet sitters take a pet care quiz?](https://helpcentre.floofers.com.au/en/articles/6553192-do-the-pet-sitters-take-a-pet-care-quiz.md)
- [How can you guarantee the safety of my pet?](https://helpcentre.floofers.com.au/en/articles/6569493-how-can-you-guarantee-the-safety-of-my-pet.md)
- [What should I do to make sure my dog is comfortable when s/he is away from me?](https://helpcentre.floofers.com.au/en/articles/6575925-what-should-i-do-to-make-sure-my-dog-is-comfortable-when-s-he-is-away-from-me.md)
- [How do you evaluate sitters and dog walkers?](https://helpcentre.floofers.com.au/en/articles/6679594-how-do-you-evaluate-sitters-and-dog-walkers.md)
- [I am nervous about leaving my pet for the first time. How can you assure me my dog will be well looked after?](https://helpcentre.floofers.com.au/en/articles/6569436-i-am-nervous-about-leaving-my-pet-for-the-first-time-how-can-you-assure-me-my-dog-will-be-well-looked-after.md)
- [Will the pet sitter have other animals at home? How do I know that they are friendly?](https://helpcentre.floofers.com.au/en/articles/6553521-will-the-pet-sitter-have-other-animals-at-home-how-do-i-know-that-they-are-friendly.md)
- [Does my pet need to be microchipped?](https://helpcentre.floofers.com.au/en/articles/6553191-does-my-pet-need-to-be-microchipped.md)
- [How do I know my pet is not going to return with fleas and worms?](https://helpcentre.floofers.com.au/en/articles/6553515-how-do-i-know-my-pet-is-not-going-to-return-with-fleas-and-worms.md)
- [Can I use Floofers as both an owner and sitter?](https://helpcentre.floofers.com.au/en/articles/6553183-can-i-use-floofers-as-both-an-owner-and-sitter.md)
- [My pet is not desexed. Can I still find a sitter?](https://helpcentre.floofers.com.au/en/articles/6553458-my-pet-is-not-desexed-can-i-still-find-a-sitter.md)
- [Can my dog's behaviour change during their stay with the pet carer?](https://helpcentre.floofers.com.au/en/articles/6553457-can-my-dog-s-behaviour-change-during-their-stay-with-the-pet-carer.md)
- [Does my pet need all his vaccination shots before booking a pet sitter?](https://helpcentre.floofers.com.au/en/articles/6553203-does-my-pet-need-all-his-vaccination-shots-before-booking-a-pet-sitter.md)
- [How do I sign into my account?](https://helpcentre.floofers.com.au/en/articles/6553207-how-do-i-sign-into-my-account.md)
- [I forgot my password](https://helpcentre.floofers.com.au/en/articles/6416954-i-forgot-my-password.md)
- [How do I update my address?](https://helpcentre.floofers.com.au/en/articles/6651672-how-do-i-update-my-address.md)
- [Adding pets to my pet owner profile](https://helpcentre.floofers.com.au/en/articles/6679514-adding-pets-to-my-pet-owner-profile.md)
- [Why might an account become suspended?](https://helpcentre.floofers.com.au/en/articles/6638532-why-might-an-account-become-suspended.md)
- [How much does it cost to book a sitter or dog walker?](https://helpcentre.floofers.com.au/en/articles/6416983-how-much-does-it-cost-to-book-a-sitter-or-dog-walker.md)
- [I have a vet appointment booked for my dog while I am away. Can my pet sitter take my dog to the vet for me?](https://helpcentre.floofers.com.au/en/articles/6553216-i-have-a-vet-appointment-booked-for-my-dog-while-i-am-away-can-my-pet-sitter-take-my-dog-to-the-vet-for-me.md)
- [Can the pet carers come to my house?](https://helpcentre.floofers.com.au/en/articles/6417003-can-the-pet-carers-come-to-my-house.md)
- [Are there any service fees for pet owners?](https://helpcentre.floofers.com.au/en/articles/6416959-are-there-any-service-fees-for-pet-owners.md)
- [What services are offered?](https://helpcentre.floofers.com.au/en/articles/6553282-what-services-are-offered.md)
- [What are favorites and how do I manage them?](https://helpcentre.floofers.com.au/en/articles/6679633-what-are-favorites-and-how-do-i-manage-them.md)
- [I have no car. Are there options for transport?](https://helpcentre.floofers.com.au/en/articles/6417000-i-have-no-car-are-there-options-for-transport.md)
- [Can my dog be looked after for a long period of time?](https://helpcentre.floofers.com.au/en/articles/6416966-can-my-dog-be-looked-after-for-a-long-period-of-time.md)
- [Can I negotiate the price of my booking?](https://helpcentre.floofers.com.au/en/articles/6416999-can-i-negotiate-the-price-of-my-booking.md)
- [Will my dog be walked?](https://helpcentre.floofers.com.au/en/articles/6553211-will-my-dog-be-walked.md)
- [Can the pet sitters groom my dog?](https://helpcentre.floofers.com.au/en/articles/6553208-can-the-pet-sitters-groom-my-dog.md)
- [What do I ask the pet sitter during a meet and greet?](https://helpcentre.floofers.com.au/en/articles/6498912-what-do-i-ask-the-pet-sitter-during-a-meet-and-greet.md)
- [How do I organise a meet and greet?](https://helpcentre.floofers.com.au/en/articles/6498891-how-do-i-organise-a-meet-and-greet.md)
- [What if the pet carer is not a good match for my pet?](https://helpcentre.floofers.com.au/en/articles/6498886-what-if-the-pet-carer-is-not-a-good-match-for-my-pet.md)
- [How and when do I pay for my booking?](https://helpcentre.floofers.com.au/en/articles/6559736-how-and-when-do-i-pay-for-my-booking.md)
- [Why does my booking still say pending?](https://helpcentre.floofers.com.au/en/articles/6659126-why-does-my-booking-still-say-pending.md)
- [How do I know if I booked a service for my pet?](https://helpcentre.floofers.com.au/en/articles/6553494-how-do-i-know-if-i-booked-a-service-for-my-pet.md)
- [How do I use promo codes?](https://helpcentre.floofers.com.au/en/articles/6654658-how-do-i-use-promo-codes.md)
- [When will I be charged for a booking service?](https://helpcentre.floofers.com.au/en/articles/6553542-when-will-i-be-charged-for-a-booking-service.md)
- [How do I leave a review for my pet sitter?](https://helpcentre.floofers.com.au/en/articles/6553492-how-do-i-leave-a-review-for-my-pet-sitter.md)
- [I would like to give my carer a review but skipped the option, can you help me?](https://helpcentre.floofers.com.au/en/articles/6651577-i-would-like-to-give-my-carer-a-review-but-skipped-the-option-can-you-help-me.md)
- [Can I pay my pet carer with cash?](https://helpcentre.floofers.com.au/en/articles/6553540-can-i-pay-my-pet-carer-with-cash.md)
- [Does the pet carer receive all of the payment or is there a service fee?](https://helpcentre.floofers.com.au/en/articles/6559735-does-the-pet-carer-receive-all-of-the-payment-or-is-there-a-service-fee.md)
- [I am no good with technology. Can I book over the phone?](https://helpcentre.floofers.com.au/en/articles/6553490-i-am-no-good-with-technology-can-i-book-over-the-phone.md)
- [Do you charge GST?](https://helpcentre.floofers.com.au/en/articles/6559718-do-you-charge-gst.md)
- [How do I rebook a pet sitter?](https://helpcentre.floofers.com.au/en/articles/6553255-how-do-i-rebook-a-pet-sitter.md)
- [What do I need to provide my pet with for their overnight stay?](https://helpcentre.floofers.com.au/en/articles/6553460-what-do-i-need-to-provide-my-pet-with-for-their-overnight-stay.md)
- [What is Floofers cancellation policy?](https://helpcentre.floofers.com.au/en/articles/6677637-what-is-floofers-cancellation-policy.md)
- [What does the insurance cover?](https://helpcentre.floofers.com.au/en/articles/6569264-what-does-the-insurance-cover.md)
- [Is the insurance included with all paid bookings?](https://helpcentre.floofers.com.au/en/articles/6569327-is-the-insurance-included-with-all-paid-bookings.md)
- [How do I make an insurance claim?](https://helpcentre.floofers.com.au/en/articles/6569323-how-do-i-make-an-insurance-claim.md)
- [What happens if there is an emergency?](https://helpcentre.floofers.com.au/en/articles/6569333-what-happens-if-there-is-an-emergency.md)

## Pet Carer

- [How do I sign up to be a pet carer?](https://helpcentre.floofers.com.au/en/articles/7185322-how-do-i-sign-up-to-be-a-pet-carer.md)
- [What is pet sitting?](https://helpcentre.floofers.com.au/en/articles/6417023-what-is-pet-sitting.md)
- [Legal requirements for becoming a pet carer](https://helpcentre.floofers.com.au/en/articles/7028449-legal-requirements-for-becoming-a-pet-carer.md)
- [Am I an Employee or Independent contractor?](https://helpcentre.floofers.com.au/en/articles/6651651-am-i-an-employee-or-independent-contractor.md)
- [Why should I use Floofers to become a sitter or walker?](https://helpcentre.floofers.com.au/en/articles/6417044-why-should-i-use-floofers-to-become-a-sitter-or-walker.md)
- [What are testimonials and how do I get them?](https://helpcentre.floofers.com.au/en/articles/6417038-what-are-testimonials-and-how-do-i-get-them.md)
- [What if I have offences on my police check?](https://helpcentre.floofers.com.au/en/articles/6603536-what-if-i-have-offences-on-my-police-check.md)
- [Do I need a license or permit to be a sitter?](https://helpcentre.floofers.com.au/en/articles/6417034-do-i-need-a-license-or-permit-to-be-a-sitter.md)
- [Can I use my WWC as my police check?](https://helpcentre.floofers.com.au/en/articles/6880774-can-i-use-my-wwc-as-my-police-check.md)
- [How much money can I make as a pet sitter?](https://helpcentre.floofers.com.au/en/articles/6417026-how-much-money-can-i-make-as-a-pet-sitter.md)
- [How do I sign in to my account?](https://helpcentre.floofers.com.au/en/articles/6536722-how-do-i-sign-in-to-my-account.md)
- [Message issue/ Internet connection closed](https://helpcentre.floofers.com.au/en/articles/7862886-message-issue-internet-connection-closed.md): Mobile app issue with sending messages
- [How can I manage my availability?](https://helpcentre.floofers.com.au/en/articles/6677592-how-can-i-manage-my-availability.md)
- [Creating a great sitter profile and how will it help me?](https://helpcentre.floofers.com.au/en/articles/6534491-creating-a-great-sitter-profile-and-how-will-it-help-me.md)
- [How do I sign out of my account?](https://helpcentre.floofers.com.au/en/articles/6677434-how-do-i-sign-out-of-my-account.md)
- [Is my sitter profile approved?](https://helpcentre.floofers.com.au/en/articles/6659141-is-my-sitter-profile-approved.md)
- [Who can see my Floofers profile?](https://helpcentre.floofers.com.au/en/articles/6534456-who-can-see-my-floofers-profile.md)
- [How do I change my name in my account?](https://helpcentre.floofers.com.au/en/articles/6659737-how-do-i-change-my-name-in-my-account.md)
- [What happens once my account is verified?](https://helpcentre.floofers.com.au/en/articles/6659073-what-happens-once-my-account-is-verified.md)
- [How do I change my profile photo?](https://helpcentre.floofers.com.au/en/articles/6651547-how-do-i-change-my-profile-photo.md)
- [What can I do in ‘My account’?](https://helpcentre.floofers.com.au/en/articles/6651540-what-can-i-do-in-my-account.md)
- [How do I upload my police certificate?](https://helpcentre.floofers.com.au/en/articles/6651601-how-do-i-upload-my-police-certificate.md)
- [Do I get to choose the types of pets I want to care for?](https://helpcentre.floofers.com.au/en/articles/6536731-do-i-get-to-choose-the-types-of-pets-i-want-to-care-for.md)
- [How do I edit my sitter profile?](https://helpcentre.floofers.com.au/en/articles/6536723-how-do-i-edit-my-sitter-profile.md)
- [How do I re-upload my photo ID?](https://helpcentre.floofers.com.au/en/articles/6651505-how-do-i-re-upload-my-photo-id.md)
- [How can I promote my business?](https://helpcentre.floofers.com.au/en/articles/6659149-how-can-i-promote-my-business.md)
- [Why am I unable to add pets to my profile?](https://helpcentre.floofers.com.au/en/articles/6540872-why-am-i-unable-to-add-pets-to-my-profile.md)
- [Why hasn't my police check been processed yet?](https://helpcentre.floofers.com.au/en/articles/6654627-why-hasn-t-my-police-check-been-processed-yet.md)
- [How do I delete or deactivate my account?](https://helpcentre.floofers.com.au/en/articles/6534588-how-do-i-delete-or-deactivate-my-account.md)
- [Why is my profile not appearing in the searches?](https://helpcentre.floofers.com.au/en/articles/6534592-why-is-my-profile-not-appearing-in-the-searches.md)
- [How do I set booking and pet preferences?](https://helpcentre.floofers.com.au/en/articles/6536727-how-do-i-set-booking-and-pet-preferences.md)
- [Can my pet carer profile get suspended?](https://helpcentre.floofers.com.au/en/articles/6638586-can-my-pet-carer-profile-get-suspended.md)
- [Can I use my pet as my profile image?](https://helpcentre.floofers.com.au/en/articles/7181533-can-i-use-my-pet-as-my-profile-image.md)
- [Issues with the mobile app](https://helpcentre.floofers.com.au/en/articles/7851749-issues-with-the-mobile-app.md)
- [When do I change my booking status?](https://helpcentre.floofers.com.au/en/articles/6538305-when-do-i-change-my-booking-status.md)
- [How can I see reviews my clients have left for me?](https://helpcentre.floofers.com.au/en/articles/6659174-how-can-i-see-reviews-my-clients-have-left-for-me.md)
- [How do I contact a client and find jobs?](https://helpcentre.floofers.com.au/en/articles/6677465-how-do-i-contact-a-client-and-find-jobs.md)
- [Is there any excess on Insurance?](https://helpcentre.floofers.com.au/en/articles/6795963-is-there-any-excess-on-insurance.md)
- [What services can I offer?](https://helpcentre.floofers.com.au/en/articles/6536807-what-services-can-i-offer.md)
- [Can I respond to a review?](https://helpcentre.floofers.com.au/en/articles/6659173-can-i-respond-to-a-review.md)
- [What must I do before accepting a booking?](https://helpcentre.floofers.com.au/en/articles/6536821-what-must-i-do-before-accepting-a-booking.md)
- [Modifying an existing booking](https://helpcentre.floofers.com.au/en/articles/6538154-modifying-an-existing-booking.md)
- [How can I set my status to away?](https://helpcentre.floofers.com.au/en/articles/6536746-how-can-i-set-my-status-to-away.md)
- [How much should I charge for my services?](https://helpcentre.floofers.com.au/en/articles/6536737-how-much-should-i-charge-for-my-services.md)
- [Do I send photo updates to the pet owner?](https://helpcentre.floofers.com.au/en/articles/6538173-do-i-send-photo-updates-to-the-pet-owner.md)
- [I have a cat. Can I still accept dogs?](https://helpcentre.floofers.com.au/en/articles/6537273-i-have-a-cat-can-i-still-accept-dogs.md)
- [Can I accept two different dogs who want to book at the same time?](https://helpcentre.floofers.com.au/en/articles/6537281-can-i-accept-two-different-dogs-who-want-to-book-at-the-same-time.md)
- [What if I need to leave mid-booking?](https://helpcentre.floofers.com.au/en/articles/6651513-what-if-i-need-to-leave-mid-booking.md)
- [Are there recurring bookings?](https://helpcentre.floofers.com.au/en/articles/6538183-are-there-recurring-bookings.md)
- [Can I lower my rate for customers I have a rapport or reoccurring bookings with?](https://helpcentre.floofers.com.au/en/articles/6654623-can-i-lower-my-rate-for-customers-i-have-a-rapport-or-reoccurring-bookings-with.md)
- [What questions should I ask during a meet and greet?](https://helpcentre.floofers.com.au/en/articles/6538216-what-questions-should-i-ask-during-a-meet-and-greet.md)
- [What happens during a meet and greet?](https://helpcentre.floofers.com.au/en/articles/6538212-what-happens-during-a-meet-and-greet.md)
- [Where do we hold the meet and greet?](https://helpcentre.floofers.com.au/en/articles/6538200-where-do-we-hold-the-meet-and-greet.md)
- [What if I don't want to proceed after a meet and greet?](https://helpcentre.floofers.com.au/en/articles/6538193-what-if-i-don-t-want-to-proceed-after-a-meet-and-greet.md)
- [How does Floofers use my personal information?](https://helpcentre.floofers.com.au/en/articles/6534168-how-does-floofers-use-my-personal-information.md)
- [How can I make my home safe for cats and kittens?](https://helpcentre.floofers.com.au/en/articles/6534336-how-can-i-make-my-home-safe-for-cats-and-kittens.md)
- [How can I make my home safe for dogs and puppies?](https://helpcentre.floofers.com.au/en/articles/6534331-how-can-i-make-my-home-safe-for-dogs-and-puppies.md)
- [What if someone makes me feel uncomfortable or uneasy?](https://helpcentre.floofers.com.au/en/articles/6534316-what-if-someone-makes-me-feel-uncomfortable-or-uneasy.md)
- [How do I report an issue with a past stay?](https://helpcentre.floofers.com.au/en/articles/6534303-how-do-i-report-an-issue-with-a-past-stay.md)
- [Does insurance cover me if I get paid outside of the Floofers platform?](https://helpcentre.floofers.com.au/en/articles/6651541-does-insurance-cover-me-if-i-get-paid-outside-of-the-floofers-platform.md)
- [Where can I view my total earnings?](https://helpcentre.floofers.com.au/en/articles/6534116-where-can-i-view-my-total-earnings.md)
- [What is Stripe and how does it work?](https://helpcentre.floofers.com.au/en/articles/6534124-what-is-stripe-and-how-does-it-work.md)
- [How and when do I get paid?](https://helpcentre.floofers.com.au/en/articles/6533304-how-and-when-do-i-get-paid.md)
- [Can I accept bank transfer or cash instead?](https://helpcentre.floofers.com.au/en/articles/6533302-can-i-accept-bank-transfer-or-cash-instead.md)
- [Do I need a business website for Stripe?](https://helpcentre.floofers.com.au/en/articles/6534107-do-i-need-a-business-website-for-stripe.md)
- [Can I just do dog walking?](https://helpcentre.floofers.com.au/en/articles/6538228-can-i-just-do-dog-walking.md)
- [How long do I walk the dog for?](https://helpcentre.floofers.com.au/en/articles/6538248-how-long-do-i-walk-the-dog-for.md)
- [I live near the beach. Can I take the dog swimming on our walk?](https://helpcentre.floofers.com.au/en/articles/6538284-i-live-near-the-beach-can-i-take-the-dog-swimming-on-our-walk.md)
- [The dog is pulling on the lead too much](https://helpcentre.floofers.com.au/en/articles/6538279-the-dog-is-pulling-on-the-lead-too-much.md)
- [Are there any council laws I should be aware of while walking dogs?](https://helpcentre.floofers.com.au/en/articles/6651543-are-there-any-council-laws-i-should-be-aware-of-while-walking-dogs.md)
- [Do I have to pick up the dog's poo on my walk?](https://helpcentre.floofers.com.au/en/articles/6538275-do-i-have-to-pick-up-the-dog-s-poo-on-my-walk.md)
- [Harness/leash requirements](https://helpcentre.floofers.com.au/en/articles/6538274-harness-leash-requirements.md)
- [Can I let the dog off-leash?](https://helpcentre.floofers.com.au/en/articles/6538271-can-i-let-the-dog-off-leash.md)
- [Leash reactive dogs](https://helpcentre.floofers.com.au/en/articles/6538267-leash-reactive-dogs.md)
- [Can I leave the dog outside the shops while I quickly pop in?](https://helpcentre.floofers.com.au/en/articles/6538260-can-i-leave-the-dog-outside-the-shops-while-i-quickly-pop-in.md)
- [It's too hot outside. Should I be dog walking?](https://helpcentre.floofers.com.au/en/articles/6538246-it-s-too-hot-outside-should-i-be-dog-walking.md)
- [What is expected of me as a dog walker?](https://helpcentre.floofers.com.au/en/articles/6538242-what-is-expected-of-me-as-a-dog-walker.md)
- [The dog is well-behaved. Why can't I let him off-leash?](https://helpcentre.floofers.com.au/en/articles/6538238-the-dog-is-well-behaved-why-can-t-i-let-him-off-leash.md)
- [What do I do if I have concerns about the health of a dog I'm looking after?](https://helpcentre.floofers.com.au/en/articles/6534416-what-do-i-do-if-i-have-concerns-about-the-health-of-a-dog-i-m-looking-after.md)
- [What if a cat escapes or becomes lost?](https://helpcentre.floofers.com.au/en/articles/6614512-what-if-a-cat-escapes-or-becomes-lost.md)
- [What happens if there is an emergency?](https://helpcentre.floofers.com.au/en/articles/6534378-what-happens-if-there-is-an-emergency.md)
- [What if a dog escapes or becomes lost?](https://helpcentre.floofers.com.au/en/articles/6534366-what-if-a-dog-escapes-or-becomes-lost.md)
- [How would you help me if something goes wrong with the pet in my care?](https://helpcentre.floofers.com.au/en/articles/6534357-how-would-you-help-me-if-something-goes-wrong-with-the-pet-in-my-care.md)
- [Do I need an ABN to become a sitter with Floofers?](https://helpcentre.floofers.com.au/en/articles/6534445-do-i-need-an-abn-to-become-a-sitter-with-floofers.md)
- [Will I need to pay taxes for my services?](https://helpcentre.floofers.com.au/en/articles/6534440-will-i-need-to-pay-taxes-for-my-services.md)