12 hour (Same day cancellation)
If the pet owner has canceled within 12 hours of the booking, they’ll receive no refund for the first 7 days of the booking, and a 100% refund for any days after that.

24 hour (1-day cancellation)
If the pet owner has canceled 24 hours before the booking, they’ll receive a 50% refund for the first 7 days of the booking and a 100% refund for any days after that.

72 hour (3-day cancellation)
If the customer cancels 3 days (72 hours) before the booking begins, they’ll receive an 80% refund for the first 7 days of the booking, and a 100% refund for any days after that.

Dog walking and doggy daycare always have a 3-day cancellation policy.

Neither the pet carer nor the pet owner can completely cancel the booking online once a booking has started. Please email our customer service team at [email protected] with your name, booking number, and reason for cancellation.

Once the booking has started, a refund is not always possible and the Floofers team will assess the situation.
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Floofers can waive the cancellation policy due to pet carer negligence and any extenuating circumstance such as; –

Death in the family – Death of the pet – COVID-19 illness – Natural disasters – Government regulations – Other tragic circumstances

Some refunds may also be at the discretion of the pet carer.