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Why might an account become suspended?
Why might an account become suspended?
Natasha avatar
Written by Natasha
Updated over a week ago

Pet owner accounts can become temporarily suspended due to being reported by a pet carer. Pet carers may report a pet owner for any suspicious activity including but not limited to:

  • Asking to be contacted outside of the Floofers platform

  • Asking to pay for services outside of the Floofers platform

  • Feeling unsafe or uncomfortable

  • Disingenuous inquiries

  • Spam or bot-type messages

We take all reports very seriously and investigate all matters. Our investigations usually take 5-8 business days but can be longer depending on the situation.

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